Privacy Policy for dreamvoyageplay.com

1. Privacy Policy Overview

The website dreamvoyageplay.com (the "Site") is operated by "HQ" VAN UNG VU ("we", "us", or "our"). This Privacy Policy describes how we handle information when you visit the Site, use our free-to-play digital card experience, or contact us.

Our aim is to provide a clear and straightforward explanation of what information may be collected, how it is used, and the choices you have. By using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. What Information We Collect

We collect only limited information necessary to operate and improve the Site. This information falls into two main categories:

2.1 Information you provide voluntarily

When you choose to contact us through the Site (for example, via the contact form), you may provide:

• Name
• Email address
• Subject and message content

This information is provided by you on a voluntary basis so we can respond to your enquiry or feedback.

2.2 Technical and usage data

When you browse the Site, certain technical information may be collected automatically, such as:

• Browser type and version
• Device type, operating system, and basic device settings
• IP address (which may be used to derive general location information, such as country or region)
• Pages visited, time spent on pages, and general interaction patterns
• Referring URLs and standard log information

This type of data is typically collected using cookies and similar technologies to support analytics, security, and basic site functionality.

3. How We Use Your Information

We use the information described above solely for the operation and improvement of the Site and our free-to-play experience.

3.1 Responding to your enquiries

Information you submit via the contact form (such as your name, email address, and message) is used to:

• Respond to your questions, requests, or feedback
• Provide general support about the Site and our free-to-play entertainment experience
• Improve our communication and service quality

3.2 Operating, maintaining, and improving the Site

Technical and usage data may be used to:

• Ensure the Site and browser-based game function correctly
• Monitor performance, troubleshoot issues, and maintain security
• Understand how visitors use the Site so we can refine design, navigation, and content

We do not use collected information to profile users for real-money wagering, financial services, or any gambling-related offers.

3.3 No marketing or promotional sharing

Information collected through the Site is not used for direct marketing campaigns and is not sold or shared with third parties for their promotional or advertising purposes.

4. Use of Cookies

The Site uses cookies and similar technologies to support a smooth and secure experience.

4.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They can help remember your preferences and support key site features.

4.2 How we use cookies

On dreamvoyageplay.com, cookies may be used to:

• Remember basic preferences, such as cookie choices
• Support security and essential site functionality
• Collect anonymous or aggregated statistics about site usage

Some cookies are essential for the Site to operate reliably, while others are optional and used to improve your experience.

4.3 Your choices about cookies

You can accept or decline non-essential cookies via our cookie banner, and you may adjust cookie settings at any time through your browser controls. If you disable certain cookies, parts of the Site may not function as intended, but essential cookies will continue to operate where strictly needed.

5. No Payments, Gambling, or Financial Processing

The Site and the digital card experience offered by "HQ" VAN UNG VU are strictly designed as a free-to-play social entertainment platform using virtual points only.

• We do not accept or process payments.
• We do not facilitate real-money wagering or betting of any kind.
• We do not offer deposits, withdrawals, cash prizes, or financial transaction services.
• Game outcomes and virtual points are for enjoyment only and have no monetary value.

Your information is never used to create financial accounts, process real-money gaming, or enable any real-money gambling activity.

6. Data Security & Storage

We take reasonable steps to protect personal information collected through the Site from unauthorised access, use, alteration, or disclosure.

These measures may include:

• Restricting access to personal data to authorised personnel who need it for site operation or support
• Using technical safeguards appropriate for the type of information processed
• Monitoring for unusual activity where feasible

While no method of storage or transmission is completely secure, we strive to handle your information in a careful and responsible manner.

7. Your Rights & Choices

Depending on your location and applicable law, you may have certain rights in relation to your personal information.

7.1 Access, correction, and deletion

If you have submitted personal information to us via a contact form, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete details
• Deletion of your personal information, where appropriate

We will respond to such requests within a reasonable timeframe, subject to any legal obligations that may require us to retain certain records.

7.2 Cookie and browser controls

You may manage cookie preferences using:

• The cookie banner or tools provided on the Site
• Your browser settings, which usually allow you to block or delete cookies

Please note that restricting cookies may affect some functionality, but it will not change the free-to-play nature of the Site or create any real-money features.

8. Contact & Updates to this Policy

8.1 Contacting us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us using the contact form available on the Site or by emailing:

Email: [email protected]

8.2 Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of the Site. Any updates will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information while providing a safe, free-to-play social entertainment experience with virtual-only gameplay.